Here's a whole call
Start to finish, nothing cut. The reason for each question sits beside it.
A plumbing company, because that's the line that's live. Yours asks your questions. Check it against (604) 225-2908
Sunday, 7:48pm
Sample callThanks for calling Acme Plumbing, Heating & Air, you're speaking with an automated assistant. How can I help you today?
It says it's a computer straight away. Not later, not only if asked.
Yeah, hi - there's water coming out from under my hot water tank, it's all over the floor.
Is water still coming in right now?
A dripping tap and a burst tank are both “a leak” to a caller. So this is always the next question.
Yeah, it's still going.
Okay. Can you reach the shutoff valve on the pipe going into the top of the tank?
One question at a time. Two joined by an “and” means people answer only the second one.
Hang on… yeah, I think that's it. It's turned off now.
Good. I'll get this to the owner as urgent. What's the address?
It doesn't guess what's broken. It doesn't say what a new tank costs.
9042 Glover Road, in Langley.
9042 Glover Road in Langley - is that right?
It reads the address back and waits for a yes. Everything else can be wrong and still get fixed. Someone is being sent here.
That's right.
And who am I speaking with?
The name comes at the end. Asked first, it sounds like being screened.
Dave.
Thanks Dave. I've got you on 604-555-0142 - is that the best number to reach you?
It never asked for a number. The phone already gave it one. That's also why a caller who hangs up early still leaves you something.
Yeah that's my cell. How soon can someone get here?
I can't promise you a time, but this goes straight to the owner marked urgent and he'll call you back. Keep the water off until someone's there.
It doesn't make up a time. A promised Tuesday you can't do is how you lose the customer you just won.
It never priced the tank, never promised a time, never asked for a postcode, and never asked his name until it already knew the problem. Each of those is a rule, and each exists because a call went badly without it.
Then it reaches you
A few minutes later. Written to be read on a phone, in thirty seconds.
Dave (604) 555-0142 Sun, 11 Aug 2026 19:48 - 1m 52s URGENT. Hot water tank leaking, water still coming in. Caller closed the shutoff during the call. Service address 9042 Glover Road, Langley - read back and confirmed. Call back: +16045550142
And it remembers
When that number rings again, the call starts with the last one already in hand.
“You had someone out to my hot water tank a couple of weeks ago.”
“Yes, the tank on Glover Road. What's it doing now?”
“Is water coming in right now, or is it just what's on the floor?”
It didn't ask who he was or where he lived. It still asked about the water, because knowing someone never outranks finding out whether it's an emergency.
The setup
Ten minutes, on the phone you already have
You change two settings. Everything else stays put.
Your number stays the same
The number on your website, your listing and your invoices keeps ringing as it does now. Nothing to reprint. Nothing to tell your customers.
Two settings on your phone
Send calls to us when nobody answers. Send calls to us when the line is busy. That's the whole setup. Same two settings on a mobile, a landline or an office system.
You stay in charge
Pick up and we never hear the call. We only get the ones already heading for voicemail. Turn it off from your own phone and you're back to normal that minute, without telling us.
Voicemail stays where it is
Untouched, sitting behind us. Your callers just stop hitting a beep. That beep is where you were losing them.
Ten minutes, and it's answering.
Call the demo line. If you wouldn't put that voice on your own phone, don't. Tell us why instead. That's worth more to us than a sale.
If you would, setup takes about ten minutes. Your questions, your number, answering the same afternoon. No contract and no new number. Turn the forwarding off on your own phone and it's over that minute.
Or email support@accelra.io and tell us what you do.